We build on client’s strengths and identify opportunities to improve operational efficiencies and quality, reduce complaints and improve customer satisfaction.
General Business and Operations - Project/Process Support
Process review and optimization
Process Mapping and Analysis.
Identification of bottlenecks and inefficiencies.
Development of standard operating procedures (SOP’s).
Assess/Optimize Quality and Customer Complaint Program/Systems
Root cause analysis for recurring quality issues.
Define responsibilities, procedures, report, and reviews.
Continuous improvement strategy development.
Data Review and Analysis
Assess Trends and Correlations, Opportunities, Trade-offs.
